We just bought a Mercedes ML500 from a friend that had a check engine light on . I looked up who works on these call cars close to me and the first one that popped up was East Bay. We contacted Tiffany on Monday and brought the vehicle to them for a diagnostic and she got back to me the same day. Fix the first major issue and kept it just to make sure nothing else major was an issues before we went to get it . Sure enough there was! We made contact before we left to get it and she was able to let us know what else was needed to make sure the vehicle running. Picked it up today and they even washed it. I will be coming here for all of my issues with my Mercedes ML500. Tiffany is the best in understanding our needs and very professional. Prices are reasonable too. I highly recommend them to anyone with a BMW or Mercedes!!!
Thank you again! And your new location is very convenient. THE BEST ALTERNATIVE SHOP FOR YOUR MERCEDES 👍🏽
Service was overall great
Very knowledgeable technicians
The East Bay Autohause Team continues to impress. Once again East Bay continues to exemplify how customer focused they are by providing quality repairs at a very competitive price; results in a real value to the customer. Their location is a is much closer to us than the other BMW dealerships. The repairs are of equal quality if not better than the dealerships. Their pricing is much more competitive than the dealership. These last repairs were a savings of 40% less than BMW of Concord. In today's environment who doesn't want to save a buck with out sacrificing quality? Thank you East Bay Autohause for your quality repairs & integrity.
East Bay Autohaus has always excelled in the care of our cars. Their integrity, skill and professional response to our car care needs goes beyond exceptional. Ian hires the very best people and the quality of workmanship and care for customers is always the best. They have become like family to us over these many years and maybe that says it all.
The front desk personnel were very helpful and professional. The mechanics were able to fix my car’s air conditioning problem and did it on time. I would highly recommend this place.
Great service and friendly staff
This place is Great! Clean shop, nice people and they have great prices. I’ve brought my 2013 Mercedes in for a service and for a repair. They do excellent work without gouging you, like Mercedes does.highly recommend.
I have complete confidence in East bay Auto Haus. They are honest and trustworthy. I can always count on them to fix what needs to be done and not add on extras.